About Fiorent
The Fiorent product offers an innovative solution to the rental industry with its dynamic product family. We help take the rental operations one step ahead with leasing, portal, mobile applications and integrations. Our Turkish-based brand continues to operate physically in two countries, Turkey and England. Our head office is Gebze Bilişim Vadisi, and we have a second office in London.
We face unique challenges in our work, and we believe there must be different voices coming together to overcome these challenges. Whatever your background, orientation or beliefs, we warmly welcome you and encourage you to express yourself at Fiorent.
Customer Success Specialist
Ideal Candidate
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Develop and maintain strong, long-lasting relationships with customers to ensure they are satisfied with our services.
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Understand customers' business objectives and work closely with them to ensure our solutions meet their needs.
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Create and develop onboarding processes for new customers, ensuring a smooth transition and comprehensive understanding of our software.
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Provide proactive support, offering advice and identifying opportunities for customers to maximize the value they receive from our products.
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Conduct regular check-ins with customers, providing insights and recommendations to help them achieve their goals.
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Collaborate with sales, marketing, and product teams to share customer feedback and drive product enhancements.
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Provide training sessions and materials to educate customers on new features and updates.
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Prepare and send emails to keep customers informed and updated.
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Actively search for new products or services to stay updated and provide feedback to the product team.
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Report directly to the CMO.
Roles and Responsibilities
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Bachelor’s degree in Business, Marketing, or a related field.
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1+ years of experience in customer success, account management, or a related role, preferably in the software industry.
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Problem-solving mindset with a proactive approach to addressing customer issues.
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Experience working with B2B software solutions is a plus.
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Proficiency in using Intercom and customer success platforms.
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Fluency in English and Turkish.
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Location: Must be living in İstanbul.
Ready to meet us?
We warmly invite you to take the next step in your career journey and apply for this wonderful opportunity by clicking the apply button below. We are genuinely excited to learn more about you and what you can bring to our team.
At Fiorent we are committed to creating a workplace where everyone feels valued, respected, and supported. That's why we do not discriminate based on any aspect of a person's identity, including race, color, ethnicity, national origin, religion, sex, gender, gender, sexual orientation, age, disability or marital status. We believe in giving everyone an equal chance to succeed and thrive, and we are proud to be an equal opportunity employer.
Thank you for considering Fiorent as your potential employer. We look forward to getting to know you better!
Male female employee ratio
Education and courses
Flexible working day
